Frequently Asked Questions

What benefits are there to Signing in?

Signing in allows you to access your account, create a Wish List as you shop, keep track of orders and invoices, and makes your checkout process quicker and easier.

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I've forgotten my password, what do I do?

On the Sign in page click the forgotten password link. Then enter your email address and we will send you a temporary password. Once this has been entered, you'll be asked to enter your new password.

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Am I able to amend my order once it has been submitted?

No. Once 'submit order' is clicked, your order is sent straight away to our warehouse to process for delivery. You cannot then amend or cancel the order.

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How do I return an item?

Customer satisfaction is our highest priority, so we have made our returns process simple: George Boyd offers a 30 Days Peace of Mind Returns Policy. Items should be returned unused, in a saleable condition, with their original packaging and with all component parts and any promotional items.

1. Simply call our customer service team on 0800 197 7171 to let us know you want to return an item.

2. Return your product to your local branch, remembering to bring your original order invoice. Please see our Branch Finder for details of your local George Boyd / Jewson branch.

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How do I return faulty items?

We offer a 30 day faulty goods returns policy. If you find a product(s) to be faulty within 30 days of receiving the item(s) please contact our customer service team on 0800 197 7171 to discuss the fault.

When returning a faulty product please make sure that you return all component parts and any promotional items received. You should also include your invoice. You can get a copy invoice by calling our customer service team on 0800 197 7171.

If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will replace the item with the same or an equivalent model under the manufacturer’s guarantee (where the manufacturer’s guarantee still applies).

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Can I have my order delivered to a different address?

Yes. There is an opportunity for you to enter the delivery address that you require on the address page of the Checkout. We are unable to deliver to Post Office Boxes as we require signatures upon delivery of the goods.

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Can I track my order?

Yes. As soon as your item has been dispatched you will receive an email that details the courier's details and your consignment number. Use this number to track your order.

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Why is my order sometimes delayed?

We dispatch thousands of orders every week to our customers throughout the UK for next day delivery. In a small number of cases parcels could possibly be delayed. However we are very proud of the fact that most orders received by 4pm will be delivered next day (to next day delivery areas).

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How do I know my promotion code has been accepted?

You will see that the promotional discount has been applied in your basket. A summary of the promotion will be displayed.

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Can I see prices excluding VAT?

Yes. In the main shopping basket you will see a table that shows the price of the product excluding VAT (next to the price that shows including VAT)

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Can I use the website to reserve items at my local branch?

No. Unfortunately, this service is not currently available, however we are continuously working on improvements to the website therfore please check for this service coming online in the near future.

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Can I add a Purchase Order Number to my order?

Yes. In the 'Delivery Information' area, when in the checkout process, at the bottom of the page you will see a blank comments field titled 'Purchase Order Number'. Please enter your purchse order number here and this will be added to your invoice.

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