Returns & Refunds

Customer satisfaction is our highest priority, so we have made our returns process simple:

George Boyd offers a 30 Days Peace of Mind Returns Policy. Items should be returned unused, in a saleable condition, with their original packaging and with all component parts and any promotional items.

  1.  Simply call our customer service team on 0800 197 7171 to let us know you want to return an item.
  2.  Return your product to your local branch, remembering to bring your original order invoice.  Please see our Branch Locator for details of your nearest branch.

Refunds for Faulty or Incorrectly Delivered Goods

If the goods are faulty or we have delivered the incorrect product, you will be refunded in full, including any delivery charges.

Please call us on 0800 197 7171 if you need to report either to us.

The returns process is as above.

Refunds for Unwanted Goods

If you have decided that you do not want the goods that you ordered and it is within 30 days of you receiving your order, any refund given will not include delivery charges.

If you have any questions please call our customer service team on 0800 197 7171.

Your statutory rights are not affected by this guidance.

Faulty Goods

We offer a 30 day faulty goods returns policy. If you find a product(s) to be faulty within 30 days of receiving the item(s) please contact our customer service team on 0800 197 7171 to discuss the fault.

When returning a faulty product please make sure that you return all component parts and any promotional items received. You should also bring your invoice.  You can get a copy invoice by calling our customer service team on 0800 197 7171.

If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will replace the item with the same or an equivalent model under the manufacturer’s guarantee (where the manufacturer’s guarantee still applies).

General Refund Terms

Failure to supply the correct documentation to us may delay any exchange or refund or result in goods being returned to you.  

If a partial refund is required on an order which qualified for a discount, you may no longer be entitled to the discount.  In this case, the refund will be calculated based on the full price of the items not returned.

Cancellations

You can cancel your order before dispatch by contacting our customer service team on 0800 197 8071. If your order has already been dispatched a refund cannot be issued until the good are returned to us. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items enclosed.