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Speak to us

Speak to us now

Call our Customer Services team on 02475 260607 
(Monday – Thursday: 8.00am – 5.30pm, Friday: 8.00am – 5.00pm) 

Fill in our contact form

Get in touch

If you'd prefer to send us a message, fill out our contact form and a member of our team will get back to you shortly.


Got a question? Check out our frequently asked questions below.

Where is my order?

Order help

If you need help with your order, please call Customer Services on 02475 260607 
(Monday – Thursday: 8.00am – 5.30pm, Friday: 8.00am – 5.00pm)


How does next day delivery work? 

Wherever possible, your order will be delivered next day if ordered before 3pm. If there is a problem with your order, we will call you before your delivery date to discuss this with you.

Please note, we cannot take orders for delivery over the weekend. 

My order has arrived damaged. What do I do? 

Please call our Customer Services team on 02475 260607 (Monday – Thursday: 8.00am – 5.30pm, Friday: 8.00am – 5.00pm)

Delivery information and costs

Delivery is free for orders over £25 inc. VAT, excluding non-standard delivery areas*. For orders under £25 inc. VAT, a £5 delivery fee will apply. 

*Non-standard delivery areas

Customers wishing to have items delivered outside of the UK mainland, remote areas, or Scottish Highlands may incur higher delivery costs at discretion of branch managers. Delivery time may also be longer than stated for some areas. Please place your order and we will contact you within one working day to discuss delivery options and associated costs. If you are not happy with the delivery charge quote, you may cancel the order and receive a full refund.

The following postcodes are not eligible for next day delivery. Orders will be delivered within 5 working days to: 

  • AB36-38
  • GY1-GY10
  • HS1-HS9
  • IM1-IM9
  • IM99
  • IV4-IV11

  • IV13-IV28
  • IV40
  • IV63
  • IV41-IV49
  • IV51-IV56
  • JE1-JE5

  • KA27-KA28
  • KW1-KW3
  • KW5-KW17
  • PA20-PA38
  • PA41-PA49
  • PA60-PA78

  • PH19-PH26
  • PH30-PH44
  • PH49-PH50
  • SY23-SY25
  • TR21-TR25
  • ZE1-ZE3
  • whole of Northern Ireland


Need to return a product?

Please complete a returns form and we will email you a label for you to return your item/s. Regardless of the reason for your return, all returns to George Boyd are completely free. If your item is faulty, we will send you a freepost label, and you won't be charged.

Returns form

Prefer to speak to us? Please call our Customer Services team on 02475 260607 (Monday – Thursday: 8.00am – 5.30pm, Friday: 8.00am – 5.00pm)

Account questions

How do I open a trade account?

Opening a George Boyd account is easy, you can do it online in 5 minutes. Visit our account options page and select the right account for you.


Can I upgrade from a cash to a credit account?

Yes. You can apply for a credit account from your login dashboard once you are signed in.


Paying your account

We have several ways for you to pay your account. For more information, please visit our 'paying your account' page

Contact us

Got a question? Get in touch with our friendly team through the form below. We will get back to you ASAP.

Do you have a George Boyd trade account?*

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Other ways we can help

For more information on other ways George Boyd can help you, click one of the options below.

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