We have put together some useful FAQs about using our website, your account and shopping online with George Boyd. If you can't find what you're looking for, visit our contact page to get in touch.
Do I need an account to shop with George Boyd?
No, you can place an order with us without a trade account. You can register for a web account which allows you to shop online with us using a debit or credit card. Alternatively, you can shop in-branch without a web account, using both cash and card.
What account options are available?
You can register for a web account to shop online with us, or you can apply for a cash or credit account. Our cash and credit account options give you personalised prices and added benefits. Visit our account options page for more details.
Where is my local branch?
The easiest way to find your local branch is to use our branch locator
What career vacancies are available at George Boyd?
Our latest job opportunities are listed on the Saint-Gobain website here.
How do I return an item?
There are two ways to return your item. You can visit the branch where the item/s were purchased from with your original invoice. If you're returning an online order, please complete a returns form to start your request. You can view full information on returns on our returns policy page. Please note, you will be charged £4.35 (plus VAT) for a return. This will be deducted from your final refund amount.
What if my item is faulty?
We're sorry your item is faulty! Please return your item to us following the instructions above. Don't worry, you won't be charged for this return.
Where do you deliver to?
We offer next day delivery to all UK postcodes when you order before 3pm Monday - Friday, with the following exceptions.
The following postcodes are not eligible for next day delivery. Orders will be delivered within 5 working days to:
- PH30- PH41
- the whole of Northern Ireland
How can I see my personalised prices online?
To view your personalised prices, you will need to register for an account with us. To find out what account options are available and how to register, please visit our account options page.
How do I open an account online?
You can register for an account or link your current trade account by going to our registration page.
Is there a delivery charge for online orders?
Not currently, all orders are eligible for free delivery until 12th June 2022.
I have forgotten my password, how do I reset it?
You can reset your password by visiting our ‘forgotten password’ page.
How do I open a trade account?
You will firstly need to sign up for a web login, following the instructions on our registration page. From here you can apply for a cash or credit account. This will allow you to view personalised trade prices and other benefits.
Can I upgrade from a cash to a credit account?
Yes. You can apply for a credit account from your login dashboard once you are signed in.
Paying your account
We have several ways for you to pay your account. For more information, please visit our 'paying your account' page.
If goods are faulty then please return the product as soon as possible so we can quickly arrange a credit or refund and inform the supplier on your behalf.
Contact customer services
Call our Customer Services team on tel: 02475 260607
Monday to Thursday: 06:00 - 17:30
Friday and Bank Holidays: 08:00 - 17:00
Email us at: email@example.com
Write to us at: George Boyd Customer Services, 25 Loanbank Quadrant, Govan, Glasgow, G51 3HZ
Need to return a product?
Please complete a returns form and we will email you a label for you to return your item/s. Please note, you will be charged £4.35 (plus VAT) for a return. This will be deducted from your final refund amount. If your item is faulty, we will send you a freepost label, and you won't be charged.